Shipping & delivery
1. Where do you deliver?
We deliver throughout New Zealand, including rural addresses.
2. How much does shipping cost?
Shipping rates depend on your location and order size. You’ll see the shipping cost at checkout before confirming your order. Free shipping may apply for orders over a certain value—check our website for current offers.
3. How long will my order take to arrive?
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Standard Delivery: 2–5 business days within NZ.
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Rural Delivery: Allow an extra 1–2 business days.
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Express Delivery: Available in selected areas—choose this option at checkout if you need your order urgently.
4. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can use this to follow your parcel’s journey in real time.
5. Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible at enquires@glueguru.co.nz] or call +64 9 4444 4878 and we’ll do our best to update your address.
6. What if my order is late or missing?
If your parcel hasn’t arrived within the expected timeframe, please check your tracking link first. If there’s still an issue, contact us and we’ll investigate promptly.
7. What should I do if my item arrives damaged?
If your order arrives damaged or faulty, please email us photos and your order number within 48 hours. We’ll arrange a replacement or refund as quickly as possible.
8. Who do I contact for shipping support?
Our customer service team is here to help! Email enquires@glueguru.co.nz or call [company phone number] for any shipping or delivery queries.